Mombo Privacy Policy

This is the Mombo Privacy Policy (“Policy”). This explains how we collect, store, protect, and share your information, and with whom we share it. We suggest you read this in conjunction with our Terms and Conditions of Use. Whilst you’re enjoying the Mombo services (“App”), we collect some information about you. In addition, you may choose to use the App to share information with other Mombo users, including your friends and contacts (“Users”). We may also share your information sometimes.

By using our website and setting up an account with our App, you agree that we can collect, transfer, store, disclose and use your information as described in this Policy. Mombo is based in the United States, and your information will be sent to and used in the United States regardless of the country you reside in, and by using our App you consent to such transfer.

If you have any questions or comments about this Policy, please feel free to contact us.

1. COLLECTION OF INFORMATION.

Registration Information

When you download the App and create an account (“Account”), we may collect certain information (“Registration Information”) about you, including but not limited to:

  • Name;
  • Username;
  • Email address;
  • Mobile number;
  • Gender identity;
  • Date of birth;
  • Location; and
  • Login information

You may be required to create a password in connection with the registration of your Account. Once you register, you will be able to review and change this information at any time by emailing us at ah@heymombo.com. You control your user profile and are able to correct or update any information by contacting us. The information we collect helps to enhance the App and verify our Users.

Additional Information

We may ask you to provide your name, zip code and email address. You agree that such details may be shared with third parties for purposes relating to, for example, any of our loyalty programs, sending gifts or delivery of merchandise.

If you contact us, we will receive your email address, and may track your IP address as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other Users (and from other Users about you).

We recommend and encourage you (and all our members) to think carefully about the information you disclose about yourself. We also do not recommend that you publicly share your email addresses, URLs, instant messaging details, phone numbers, full names or addresses, credit card details, national identity numbers, drivers’ license details and other sensitive information with other users.

When you provide information about yourself or contact any of our users, the amount of personal information you share is at your own risk. Please see Section 4 below for more information on who can access what you post on Mombo. If you post anything that is inconsistent with our Terms and Conditions of Use, we reserve the right to terminate your Account.

For safety and security and to ensure you have the best possible user experience, we require users to verify their email addresses. And we also want to avoid fake Mombo accounts being created which can be used for malicious activities and cybercrime.

If you decide to purchase any of our premium services, we will process your payment information and retain this securely for the prevention of fraud and for audit/tax purposes. Under data protection law, it is necessary for us to collect and process this payment data to enable us to perform our contract with you and our ongoing retention of this data is justified by our legitimate interests set out above.

Finally, we want to keep in touch with you to make sure you know about the great promotions and offers we have available. If you’ve told us it’s OK, we will use your email address and phone number to send you information on these. You can withdraw this consent at any time by contacting us.

Data Storage

By using the App, you agree and acknowledge that Mombo is located in the United States. If you live in a country with data protection laws, the storage of your personal data may not provide you with the same protections as you enjoy in your country of residence. By submitting your personal information, or by choosing to upgrade the services you use, or by making use of the applications available on Mombo, you agree to the transfer of your personal information to, and storage and processing of your personal information in, any such countries and destinations.

If you request your information to be deleted by contacting us, it is immediately made unavailable and fully deleted within 30 days. Correspondence with our team will be retained for longer to allow us to deal with any subsequent queries you may have but will usually be deleted within 6 years if there are no queries.

Anonymous information about activity on Mombo is retained for longer for statistical and product research purposes but this is not attributable to an individual once the profile has been deleted.

Device Information

We may collect information about your device when you use the App including the unique device identifier, device model, operating system, and MAC address.

Links

We may keep track of how you interact with links available on Mombo including third party services and clients by redirecting clicks or through other means. We may share aggregate click statistics such as how many times a particular link was clicked on.

Cookies

Cookies are small data files that are transferred to your computer’s hard disk and are basically a tool that stores information about website visits, recognizes you and your preferences each time you visit Mombo, and ensures site functionality and enables us to provide the services our members request.

The cookies we collect enable us to learn how people interact with Mombo, which in turn helps us make a better product for you. Cookies store information about your website visits and can recognize you and your preferences each time you visit the Mombo site.

Mombo’s use of cookies and local storage devices is basically related to the performance of Mombo’s site, such as analytics that help us determine how our site is performing and ensuring a smooth and trouble free experience for our members and visitors.

Below is a table to explain Mombo’s cookie functions and why they’re used.

If for any reason you decide that you do not want all of your Mombo activities to be stored you may set your browser and mobile settings to block cookies and local storage devices, but please remember that if you do so, you may not be able to access all of the features Mombo offers.

We use the following types of cookies:

Cookie Functions Cookie Purposes
Analytics and research We use Google Analytics to collect information about how visitors use the site. The cookies collect information in an anonymous form, including the number of visitors to the App, where visitors have come from and the pages they visited. For more information about Google’s Privacy Policy, please visit http://www.google.com/intl/en/policies/.
Performance We need to use certain cookies and save data to your local storage devices to ensure our members have the best possible experience. They assist with your navigation of our site, ensuring pages load quickly and respond promptly to your requests – no one likes snail pace technology!

Our use of cookies and local storage devices, including the specific cookie names, may change over time, but will generally fall into the above categories. We will notify you of any important changes to our use of cookies and local storage devices. Please visit this page regularly so that you are aware of any changes.

2. USE OF INFORMATION.

Our main goal is to ensure your experience on Mombo is an enjoyable one. In order to deliver an enjoyable experience to you, we may use your Registration and other information to:

  • offer you our services and features;
  • contact you with information about the App (e.g., updates and new offerings);
  • personalize the App and the content we deliver to you;
  • conduct research and analytics about how you use and interact with the App;
  • resolve disputes between you and other Users; and
  • investigate fraud, protect our legal rights, and to enforce our Terms & Conditions.

3. DISCLOSURE OF INFORMATION

Our policy is to not disclose your Registration Information, except in the limited circumstances described here:

Your Consent – If you consent, we may share or disclose your Registration Information, such as when you use a third party web client or application to access your Account.

Service Providers – We engage certain trusted third parties to perform functions and provide services to us. We may share your Registration Information with these third parties, but only for the purposes of performing these functions and providing such services e.g. information technology companies (hardware and software) that provide services to support our products.

Moderators – To monitor activity on the apps and approve content.

Payment Processing and Telecommunications Companies – To facilitate payments for our premium services.

Law and Harm – As we mentioned in the Terms & Conditions, we think it is very important that all users behave while using the App. We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement enquiries from within or outside your country of residence where we are required to by law or to protect the vital interests of a person. This may include preserving or disclosing any of your information, including your Registration Information, if we believe in good faith that it is necessary to comply with a law or regulation, or when we believe that disclosure is necessary to comply with a judicial proceeding, court order, or legal request; to protect the safety of any person; to address fraud, security or technical issues e.g. through anti-spam providers to protect the service from criminal activity or to protect our rights or property or those of third parties. In such cases we may raise or waive any legal objection or right available to us.

Business Transfers -In the event that Mombo or any of our affiliates undergoes a business transition or change of ownership, such as a merger, acquisition by another company, re-organization, or sale of all or a portion of its assets, or in the event of insolvency or administration, we may be required to disclose your personal data.

Aggregated Information – We may share aggregated information with third parties that includes your personal data (but which doesn’t identify you directly) together with other information including log data for industry analysis and demographic profiling. You may opt-out of receiving marketing messages by using the opt-out mechanisms and links provided in each email.

We ensure these parties must adhere to strict data protection and confidentiality provisions that are consistent with this Policy. Measures are taken to ensure that the data shared is non-attributable to the greatest extent possible.

4. WHAT OTHERS MAY SEE ABOUT YOU.

Our App is designed to make it easier for you to connect with other Users and to interact with them. You understand that your Mombo profile and other information you make available via the App may be viewed and shared by Mombo users with individuals who may or may not be Users. For example, a User may recommend you as a match to his or her Facebook friends by sharing your picture, regardless of whether such friend(s) is also a User of the App.

When using Mombo, you should assume that anything you post or submit on the App may be publicly-viewable and accessible, both by Users of the App and non-Users of the App unless expressly noted as confidential in our Terms & Conditions of Use.

5. MODIFYING YOUR REGISTRATION INFORMATION.

You may access or modify the Registration Information you provided at anytime or permanently delete your Account by contacting us.

When your Account is deactivated, we take reasonable efforts to make sure it is no longer viewable on the App. For up to 30 days it is still possible to restore your Account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your Account from our systems. We are not responsible for any information, pictures, comments, or other content that is deleted from our systems resulting from the deactivation of your Account.

To prevent abuse and/or misuse of Mombo by a User following termination or deletion of a profile/Account we shall retain such information as we deem in our sole discretion may be necessary to ensure that User does not open a new Account and profile in breach of our Terms and Conditions of Use and to ensure compliance with all laws and regulations.

Warning: Even after you remove information from your profile or delete your Account, copies of that information may still be viewable and/or accessed to the extent such information has been previously shared with others, or copied or stored by other Users or to the extent such information has been shared. We cannot control this, nor do we accept any liability for this. If you have given third party applications or websites access to your personal information they may retain such information to the extent permitted under their terms of service or privacy policies.

Removed and deleted information may persist in backup copies for up to 30 days to enable restoration, but will not be available to others in the meantime.

6. OUR POLICY TOWARDS AGE.

You must be 18 years old to use the App. Mombo does not knowingly collect any information about or market to children, minors or anyone under the age of 18. If you are less than 18 years old, we request that you do not submit information to us. If we become aware that a child, minor or anyone under the age of 18 has registered with us and provided us with personal information, we will take steps to terminate that person’s registration and delete their Registration Information from Mombo. If we do delete a profile because you violated our no children rules, we may retain your email and IP address to ensure that you do not try to get around our rules by creating a new profile.

7. CHANGES TO THIS POLICY.

As Mombo evolves, we may revise this Privacy Policy from time to time. The most current version of the policy will govern our use of your information and will always be at https://heymombo.com/privacy-policy/. If we make a change to this policy that, in our sole discretion, is material, we will notify you, for example, via an email to the email associated with your Account or by posting a notice within Mombo. By continuing to access or use the App after those changes become effective, you agree to be bound by the revised Privacy Policy.

8. SECURITY.

We take commercially reasonable security measures to help protect your information against loss, misuse and unauthorized access, or disclosure. We use reasonable security measures to safeguard the confidentiality of your personal information such as secured servers using firewalls.

Unfortunately no website or Internet transmission is ever completely 100% secure and even we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. We cannot guarantee the security of your personal data while it is being transmitted to our site and any transmission is at your own risk.

WE EXPRESSLY DISCLAIM ANY REPRESENTATION OR WARRANTY, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO ANY BREACHES OF SECURITY, DAMAGE TO YOUR DEVICE, OR ANY LOSS OR UNAUTHORIZED USE OF YOUR REGISTRATION INFORMATION OR OTHER DATA.

9. YOUR CALIFORNIA PRIVACY RIGHTS.

California’s “Shine the Light” law, Civil Code section 1798.83, requires certain businesses to respond to requests from California customers asking about the businesses’ practices related to disclosing personal information to third parties for the third parties’ direct marketing purposes. If you wish to find out about any rights you may have under California Civil Code section 1798.83, you can contact us.

From time to time we may disclose your contact information to third parties to allow them to market their products or services to you or for other marketing purposes. This may be information we received from you offline and online. If you want us to stop further sharing your email contact information with third parties (if we have your email contact information), you may contact us. Please follow the instructions provided to you by third parties to unsubscribe from their messages. If you have opted-out as described above, and thereafter you chose to use a service or promotion that requires us to contact you or share your information with a third party, then your previous opt-out preferences will not apply to such service.

In addition, under California law, operators of online services are required to disclose how they respond to “do not track” signals or other similar mechanisms that provide consumers the ability to exercise choice regarding the collection of personal information of a consumer over time and across third party online services, to the extent the operator engages in that collection. At this time, we do not track our Users’ personal information over time and across third-party online services. This law also requires operators of online services to disclose whether third parties may collect personal information about their users’ online activities over time and across different online services when the users use the operator’s service. We do not knowingly permit third parties to collect personal information about an individual User’s online activities over time and across different online services when using the App.

10. YOUR UK AND EU RIGHTS.

Under UK and EU law, UK and EU users have the right to lodge a complaint with data protection regulators, and the Information Commissioners’ Office (ICO) is the UK’s lead regulator. You can find out how to raise a concern with the ICO by visiting their website at www.ico.org.uk. If you’re within the EU, you may also get in touch with your local Data Protection Regulator who may liaise with the ICO on your behalf.

You have a number of rights under European Data Protection law if you are an EU citizen.

  1. Right to be informed: what personal data an organization is processing and why (this notice).
  2. Right of access: you can request a copy of your data.
  3. Right of rectification: if the data held is inaccurate, you have the right to have it corrected.
  4. Right to erasure: you have the right to have your data deleted in certain circumstances.
  5. Right to restrict processing: in limited circumstances, you have the right to request that processing is stopped but the data retained.
  6. Right to data portability: you can request a copy of your data in a machine-readable form that can be transferred to another provider.
  7. Right to object: in certain circumstances (including where data is processed on he basis of legitimate interests or for the purposes of marketing) you may object to that processing.
  8. Rights related to automated decision making including profiling: there are several rights in this area where processing carried out on a solely automated basis results in a decision which has legal or significant effects for the individual. In these circumstances your rights include the right to ensure that there is human intervention in the decision-making process.

If you want to exercise any of your rights listed above please contact us.

How does Mombo protect my personal data?

Mombo has implemented appropriate security measures to protect and prevent the loss, misuse, and alteration of the information under our control, including your personal data.

While we take reasonable precautions against possible security breaches of our website, member database and records no website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur.

Does Mombo collect any other personal data about me?

If you contact us, we will receive your email address, and may track your IP address, as well as the information you send to us to help resolve your query. We will keep records of our communications with you, including any complaints that we receive from you about other users (and from other users about you) for 6 years after deletiåon of your account.

11. ABOUT US.

Your access to the App, as well as this Privacy Policy are governed and interpreted by the laws of the State of Texas, other than such laws, rules, regulations and case law that would result in the application of the laws of a jurisdiction other than the State of Texas. By using the App, you are consenting to the exclusive jurisdiction of the courts of the United States and the State of Texas. You agree that such courts shall have in personam jurisdiction and venue and waive any objection based on inconvenient forum. You agree that you will not file or participate in a class action against us. In the event there is a discrepancy between this English language version and any translated copies of the Policy, the English version shall prevail.

Effective date

This Privacy Policy was last updated on November 18, 2018.